FAQ 2018-06-19T20:48:08+00:00

Frequently Asked Questions

BOOKING ONLINE

It takes about 1 minute to book online. Simply fill out our online booking form and you will receive a confirmation email upon booking.

After entering your zip code on our online booking page you will be able to view and select available appointment times from our online calendar.

After selecting your cleaning details and appointment date/time, we require a credit or debit card to reserve your appointment. Your card will not be charged upon booking. After your appointment is completed, payment will be collected from the provided card and an email receipt will be sent to you, detailing the service and payment amount.

THE DAY OF SERVICE

Most appointments include 1 approved cleaner, but on occasion 2 or 3 cleaners may arrive for your appointment.

For a standard home in average condition, the cleaning will continue until the cleaner(s) are finished with the cleaning checklist. For special cases like hoarders, pet waste, or extremely large homes, the price may be adjusted and the amount of time the appointment would take would likely increase.

Yes. All cleaning providers arrive with all the cleaning supplies and equipment needed to make your house shine! If, however, you would like them to use your cleaning supplies or equipment (vacuum), simply tell your cleaning provider when they arrive for your appointment.

No. You can simply send us entry instructions via our online booking form, by email, or call us at (800) 632-4033 and we can make that arrangement for you!

Cleaners will not move appliances. If you need or want cleaning to occur behind or under an appliance, you must arrange to have those appliances moved.

Cleaners will not clean above anything they cannot reach with the assistance of a two-step ladder.

Cleaners will not clean in a home that contains hazardous materials.

Cleaners will not clean areas that are contaminated with black mold. If you have black mold, you should seek the services of a professional mold remediation company.

Cleaners will not pickup and organize clutter, personal items, trash, or any other items on the floors or other surfaces of the home. If there is excessive clutter that prevents the cleaners from reaching the surfaces of the home and completing the appointment, the appointment will be cancelled and a late cancellation fee of $100 will be charged.

OTHER

All appointments must allow the cleaners to have access to the property during the appointment time. Customers must also ensure there is electricity and hot water in the home. In addition, the air conditioning in the home must be functioning between the months of April and November. If any of the these conditions are not met by the customer, the cleaners may choose to not complete the service and The Art Of Clean Agency MAY COLLECT AND CHARGE THE FULL PRICE OF THE APPOINTMENT. If the customer reschedules their appointment and remedies the condition, 50% of the collected amount may go towards the cost of the newly scheduled appointment.

Our cleaning providers do not use ladders or move anything heavier than 30 lbs. If you would like your cleaners to clean behind large items such as an oven, refrigerator, or large furniture, please move those items prior to your appointment to allow access to the area.

Pet waste is not a service that is provided. If there is pet waste on any surfaces, the cleaners will do their best to clean around the waste. If there is excessive waste, the appointment will be cancelled and a late cancellation fee of $100 will be charged.

If there is a breakage or loss during your cleaning, notification of such an event must be made to The Art Of Clean Agency within 24 hours of service, by email or phone.

PRICING STRUCTURE AND QUOTES

There is no cancelation fee if you cancel at least 24 hours before your appointment. If an appointment is cancelled within 24 hours of the appointment, a cancelation fee totaling 100% of the booking price will be charged to the card on file.

We accept all major credit cards and debit cards for payment. Payment will only be collected after your cleaning service has been completed. Cash and checks are not accepted. This allows the cleaning providers not to have to carry around checks and cash and allows the company to not maintain an accounts receivable.

Flat-rate quotes are based on the number of bedrooms and bathrooms in your home. To view estimated pricing for your home, go to our online booking form and select the number of bedrooms and bathrooms in your home. As you do so, the price displayed on our website will change accordingly. There are no surprises with pricing. It’s as simple as that.

For special cases like hoarders, pet waste, extremely large homes, very dirty homes, or homes that have not been cleaned in a long time, the quote will be adjusted in consideration of those conditions. Flat rate pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for a long time, trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition. Services to address such conditions might be able to be added to a service, but at an additional rate. Some conditions in a home are not serviceable.

If you have a discount or coupon code, you can enter it when booking online or tell us the code while booking over the phone. Please note that only one discount can be applied per cleaning and a discount or coupon code can only be used once per household.

QUOTE ADJUSTMENTS

Yes. A quote is an estimated price based on the details you have provided about your home. It is not a guaranteed price. Flat-rate quotes are based on the number of bedrooms and bathrooms in your home, as well as the square footage of the home. If you do not provide full and accurate details of the size of your home, the quote will be adjusted as needed. To view estimated pricing for your home, go to our online booking form and select the number of bedrooms and bathrooms in your home. As you do so, the price displayed on our website will change accordingly. There are no surprises with pricing. It’s as simple as that.

If there are areas in your house that you do not want to have cleaned, you must still select the total number of bedrooms and bathrooms in the home. ** Then be sure to note in the “comments” section on the booking form the areas that you do not want to have cleaned. Shortly after booking the appointment you will receive an updated booking email with updated pricing if an adjustment has been made for the areas you have removed from your service.

For special cases like extremely large homes, very dirty homes, or homes that have not been cleaned in a long time, the quote will be adjusted in consideration of those conditions. Flat rate pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for a long time, trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition. Services to address such conditions might be able to be added to a service on a case-by-case basis, but at an additional rate. Some conditions in a home are not serviceable.

MOVE IN/OUT SERVICES

The move in/out service add-on includes additional surfaces to be cleaned, including doors, door frames, knobs, dust reachable vents, etc. You can add other services such as inside fridge, inside oven, or cleaning inside the cabinets and drawers by individually selecting those options as well. You can read more about those add-on services on this page.

No. Any move in/out or deep cleaning service that includes additional add-on services will not include a recurring discount. Due to the amount of work needed for these types of cleanings, the appointment would be at regular price.

ADD-ON SERVICES

View the online booking form and select the type of cleaning you need (Standard, Deep, Move in/out, etc). Once selected, a set of add-on services will appear. Select any available add-ons that you are interested in including with your home cleaning service.

Yes. There is an add-on charge if you have pets in the home. The additional cost may be increased if any pets leave excessive hair or dander throughout the home.

RECURRING SERVICES

Yes, customers can receive discounted pricing when they book a monthly, biweekly, or weekly cleaning service after their first cleaning appointment.

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