Answers To The Questions We Get Asked The Most

Account Questions

An account will be automatically generated for you when you create your first booking on the Booking Page. To log into that account later, click the “Login” button in the header or footer menu, then enter your username and password.

You can submit a password change request on the customer login page.

If you log in to your account you can make changes to your address directly. Otherwise, you can always contact us and we’ll update your address info for you.

Log in to your account and update your card details. The system will automatically take into consideration the new payment details when you make your next booking or when we charge your card next.

Visit the Booking Page and fill in the form. It takes less than a minute, honest. If you have trouble with that, you can always give us a call or email us.

The fastest way to cancel, modify or reschedule a booking is to give us a call or text at 800-632-4033. You can also use the chat box to let us know about the change of plans or email us your cancellation/change request.

General Questions

A standard cleaning includes general, simple cleaning activities that you’d normally do to keep a house clean every week: bathrooms, kitchen, living room and bedroom cleaning, dusting, vacuuming, mopping etc. More in-depth cleaning, like window washing, cleaning inside cabinets, or inside the fridge or oven, are considered extra services and you should request them separately when completing a booking.

Of course, you can. There are a few ways you can do this. One way is to select these tasks from the list of extras in the booking form, or write them down in the “special instructions” section of the booking form. Another way is to reply to our confirmation email or sign into your account and leave the instructions there. Whichever way you choose, we’ll take note of your special requests.

You’ll get a price estimate when you fill in the booking form on our Booking Page. The price depends on the number of bedrooms and bathrooms in your home and the number of extra services that you request.  You can also choose to “book by the hour” to do a set number of priorities for a chosen number of hours – hours are per cleaner per hour.

The easiest way to create an account is to book your first cleaning. An account will be automatically created for you.

We currently service the following areas: California: San Diego county, the Temecula valley areas, the Palm Springs valley areas, and in Arizona: easy valley and west valley areas of Phoenix. So, if you live in any of these areas, we’ll gladly help you with your cleaning needs.

The cleaning providers do bring their own supplies, but let us know if you have any special requirements about the type of cleaning materials you’d like us to use. Our kit normally includes: vacuum cleaner (if you don’t have one), bucket and mop, kitchen and bathroom cleaner, furniture spray, cloths, sponges, gloves, products against limescale and mildew. Depending on the extra services you request we may also bring window, fridge and oven cleaning supplies.

Pricing Questions

We take no cash or check payments. When you make a booking, you will input your credit or debit card information and we will charge you only after the cleaning services have been rendered. All our transactions are encrypted so it’s perfectly safe.

Your card will be charged only after the cleaning has been completed. For 1st time customers, sometimes we will put a “hold” on the funds the day before the cleaning, and then actually charge the card after the cleaning is completed.

In the booking form, after selecting the extras (if any), there’s a section where you can input any discount or gift-card code. Once you do that, the discount value will be taken out of the total booking price.

The most common reason for discount codes not working is that they’ve expired. If you’ve received a discount code please make sure it’s still valid. Also, some of the codes we give out are for first-time clients or for recurring customers only, so please check that your situation matches the requirements of the promotion. If none of these situations apply to you, we ask you to get in touch so we can fix your problem ASAP.

Yes, you can. Log into your account, select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. Unfortunately, you can’t use a voucher for a cleaning that has already been completed.

If you aren’t 100% satisfied with our service, The Art Of Clean Agency will come back and get anything we missed.  All re-cleanings and refunds need to happen within 5-days of the original service. We appreciate the chance to make things right with a re-cleaning before any refunds.  Per our policy, we can’t issue any refunds without doing a re-cleaning first.  In addition, we won’t be able to offer a refund or a re-cleaning if you try and hire our teams independently of The Art Of Clean Agency, are offensive or abusive to our teams, or you didn’t have running water or power during the time of the initial cleaning.

 

Safety Questions

We want you to feel comfortable with the person or team cleaning your home every week, so we will send the same person or team to your address if you like working with them. With the exception of a well-deserved holiday, a sudden unavailability or time off, in which case we’ll assign a replacement.

We run thorough background checks on all the cleaners we refer to our clients. Then we interview them, to make sure they don’t just look good on paper. It’s important that all the cleaners we work with speak English fluently, that they’re hardworking, honest and friendly. So, yes. You can trust your cleaner. Don’t forget that you can contact us with any problems if they ever appear.

Let us know right away and we’ll take care of it. Call us any time at 800-632-4033.

Yes, it is. We take data security very seriously: our booking page is protected by SSL encryption; our booking form has its own layer of 256-bit security; and all credit card transactions are processed by Stripe. We don’t store any credit card numbers on our servers.

Yes, they do. We run a detailed nationwide background check on all the cleaning professionals we refer. Plus, we look at references.  All of our cleaning providers have previous cleaning experience and many happy customers before they come to you.